Frequently Asked Questions
I am concerned about the Coronavirus but I do not want to discontinue my therapy sessions. What are my options?
As of 3/18/2020, we will cease in-office therapy sessions and offer virtual sessions only until further notice.
When can I make an appointment?
NVCC understands that not everyone can attend appointments between the hours of 9a-5p. That’s why we are committed to meeting the needs of you, our clients. In addition to morning/day appointments, NVCC currently offers evening, late night, and weekend appointments as well as same day appointments. Many times we may be in a session and unable to immediately answer your call, therefore, please contact our scheduling department to book an appointment. If it is after hours or on the weekend, please leave a confidential voice message at our scheduling department and your call will be returned promptly, usually within 24 business hours or less. Remember to indicate whether or not a message can be left for you and the best time to reach you as sometimes calls are returned as early as 8:30am and as late as 7pm. Please note that returned calls are sometimes placed from a blocked number. You can also contact us at the bottom of this page. Appointments cannot be scheduled or canceled via email or electronic communication as it is not a always a reliable, confidential source and not monitored frequently. We are not an emergency receiving facility, therefore, if you are experiencing a life threatening emergency, please call 911 or go to the nearest emergency room.
I’ve made my appointment, now what?
Please click here to be taken to our electronic form where you can complete your paperwork at least 24 hours prior to your first appointment. Completing forms prior to your arrival will allow you and your therapist to begin the treatment process sooner. Please note that virtual appointments will be cancelled if paperwork is not completed prior to the appointment.
How long does therapy last?
Everyone's therapy needs are different which means your length of therapy will be different. When you meet with your therapist, a brief history will be discussed and the presenting problem will be identified. At that time, you, along with your therapist will agree on a therapy schedule and goals. Sessions are usually a 45-50 minute hour and are usually recommended to be weekly or biweekly, decreasing in frequency as you begin to reach your treatment goals. For more severe cases, more frequent sessions may be recommended. We also offer extended sessions if needed.
What is your fee?
Payment is expected at the beginning of each session via cash or debit/credit card. We accept many insurance plans as an "in network provider" as well as an "out of network provider" . There are pros and cons to using your insurance and we can gladly discuss them with you prior to your session or at the initial session. If you choose to not use your insurance, we can discuss our fee and how we may be of service to you as many of our therapist offer a "reduced fee". Sessions are offered in 45, 60 and 90 minutes. *You must provide a 24 hr cancellation notice in order to avoid paying the full cancellation fee. Appointments cannot be cancelled via email. You may however, leave a message for your therapist if it is after hours or over the weekend.
What methods of payment do you accept?
We accept credit and debit cards, as well as cash. We also accept most Flex spending/HSA cards. We do not accept checks or money orders. Payment is due at the time of service, before the session begins. You may click here to make a payment.
I've started therapy and I feel you can't meet my needs, what now?
No problem! At your first appointment, an assessment will be conducted that will last 1-2 sessions. During this time, you and your therapist can both decide if he/she is best person to provide the services you need in order to meet your treatment goals. If it's agreed that you will be a better fit with another therapist, we will gladly refer you to someone else either within our practice or outside of it! You will still be required to pay any outstanding bills.
Where are you located?
Our office is located in Douglasville, GA at the intersection of Fairburn Rd and Hospital Dr. Please visit our contact us page for the address and directions. We look forward to working with you!
If you still have a question(s) let us know. You'll receive a response within 24-48 business hours, usually less. Please note that we will NOT communicate via email and will instead call you.
Please be advised that while we make every effort to preserve your confidentiality, electronic communication cannot be guaranteed to be confidential. For this reason we ask that you please do not send any identifying or otherwise confidential information in this form. Any information submitted through the form below may reside on various servers even after all parties have deleted the messages. In order to preserve confidentiality, it might be best to contact the office and leave a message on our confidential voicemail system. Thank you.