FAQ's

Frequently Asked Questions

When can I make an appointment?

NVCC understands that not everyone can make appointments between the hours of 9a-5p. That’s why we are committed to meeting the needs of you, our clients. In addition to morning/day appointments, NVCC currently offers evening and weekend appointments as well as same day appointments. Many times we may be in a session and unable to immediately answer your call, therefore, leave a confidential voice message and your call will be returned within 24 business hours, usually less. Remember to indicate whether or not a message can be left for you and the best time to reach you as sometimes calls are returned as early as 9am and as late as 8pm. You can also contact us at the bottom of this page. If you are experiencing a life threatening emergency, please call 911 or go to the nearest emergency room.

I’ve made my appointment, now what?

Please click here to download necessary forms. Complete them and bring them to your session. Completing forms prior to your arrival will allow you and your therapist to begin the treatment process sooner.

How long does therapy last?

Everyone's therapy needs are different which means your length of therapy will be different. When you meet with your therapist, a brief history will be discussed and the presenting problem will be identified. At that time, you, along with your therapist will agree on a therapy schedule and goals. Sessions are usually a 45-50 minute hour and can be weekly, biweekly or once a month. For more severe cases, more frequent sessions are recommended.

What is your fee?

Payment is expected at the time of service via cash, check or credit card. We accept many insurance plans as an "in network provider" as well as an "out of network provider" . There are pros and cons to using your insurance and we can gladly discuss them with you prior to your session or at the initial session. If you choose to not use your insurance, we can discuss our fee and how we may be of service to you as many of our therapist offer a "reduced fee". Sessions are offered in 50, 60 and 90 minutes. *You must provide a 24 hr cancellation notice in order to avoid paying the cancellation fee.

I've started therapy and I feel you can't meet my needs, what now?

No problem! At your first appointment, an assessment will be conducted that will last 1-2 sessions. During this time, you and your therapist can both decide if he/she is best person to provide the services you need in order to meet your treatment goals. If it's agreed that you will be a better fit with another therapist, we will gladly refer you to someone else either within our practice or outside of it! You will still be required to pay any outstanding bills.

If you still have a question(s) let us know. You'll receive a response within 24 hours or one business day, usually less. You can also contact us by phone at 678-838-8333 ext 101 . Thank you.

8303B Office Park Drive, Douglasville, GA 30134

Office: 678-838-8333 * Fax: 678-838-8444

Website co-designed by NVCC and NMP Information Services